Our Promise to You
We're so confident that you'll love Synevra that we offer a 60-Day Money Back Guarantee. If you're not completely satisfied with your purchase, we'll refund your money – no questions asked.
60-Day Satisfaction Guarantee
At Synevra, your satisfaction is our top priority. We want you to feel completely confident in your purchase. That's why we offer a full 60-day money-back guarantee on all orders.
If for any reason you are not satisfied with your Synevra products, you may return them within 60 days of your original purchase date for a full refund of the product price (excluding shipping and handling).
How to Request a Refund
Step 1: Contact Customer Support
Reach out to our customer support team or BuyGoods (our order fulfillment partner) within 60 days of your purchase. Have your order number ready.
Step 2: Receive Return Authorization
Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Step 3: Ship Your Return
Package your products securely and ship them to the address provided. We recommend using a trackable shipping method.
Step 4: Receive Your Refund
Once we receive and process your return, your refund will be issued to your original payment method within 5-10 business days.
Refund Policy Details
- Timeframe: Refund requests must be made within 60 days of the original purchase date.
- Condition: Products can be returned opened or unopened.
- Refund Amount: Full product price will be refunded. Original shipping costs are non-refundable.
- Return Shipping: Customer is responsible for return shipping costs.
- Processing Time: Refunds are processed within 5-10 business days after receiving the return.
Exceptions
The following situations may not be eligible for a refund:
- Requests made after the 60-day guarantee period
- Products purchased from unauthorized retailers
- Fraudulent or abusive return requests
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including any shipping costs incurred.
Contact Information
To initiate a return or if you have questions about our refund policy:
- Email: support@synevra.com
- BuyGoods Support: Contact BuyGoods
Note: This refund policy applies only to purchases made directly through our official website. Purchases made through third-party retailers are subject to their respective return policies.